How Important is Efficiency in Web Marketing?
Posted in Uncategorized on November 13th, 2009very.
It would have made a poignant message to end this post after the first word, but, as the saying goes, “why say in one word, what 500 will say just as well?”
Something that is a common theme for web-marketers, especially when working with smaller, less experienced clients is the concept of “efficiency”.
A new business, or perhaps a small business that grew up without utilizing the web for gathering leads or closing sales, is often nevertheless aware of the traffic they receive to their website, and often acutely aware of a competitor outranking them for a keyword phrase they consider important in google, yahoo, bing, or other search engine.
At this point, most enterprising entrepreneurs will either tackle some rudimentary search engine optimization (seo) or pay per click (ppc) work, or assign someone in the organization to “get them some more traffic”.
Typically, after a steep learning curve involving some link-building, on site seo, or adventures in analytics and adwords, the business owner is very aware of the cost of the project but has yet to see any directly quantifiable gains from the effort expended.
This is often a result of several ‘issues’
1.) an inefficient website
2.) no definitive goals
3.) no systematized tracking in place
An Inefficient Website
By efficiency, I mean the effectiveness at which the website generates your desired result.
If we were to think of the website like a ‘black box’ machine, how good is it at taking the raw input (traffic for instance) and turning it into the desired output? Examples of the desired output may be lead generation, sales, foot traffic (in a physical store), etc.
The back-ass-wards way of approaching the online marketing problem is to assume that ‘more traffic’ is the answer. But if you are feeding more and more leads into a system or ’sales funnel’ that has holes in it, your money and effort is usually better spent on fine tuning your conversions (or efficiency) first.
So how efficient is your website? Without a system for monitoring progress you’ll never know — which leads us to our second point:
Lack of a system for systematized tracking of traffic & conversions
Entrepreneurs are busy. However simple this one thing seems for those of us who live or die based on traffic, cost of conversions, lifetime value of customer, it can seem amazing. But, there are plenty of small business websites out there that either don’t have tracking installed, don’t follow it, or don’t know how to analyze the results in a way that benefits their bottom line.
No Definitive Goals
This one *should* be a no-brainer, I guess. But, I frequently see examples of this with business sites. They are an electronic representation of a brochure. There is no call to action (whatever that may be), and even if they are using the site to (theoretically) generate foot traffic, there is no reason for the user to shut off the computer and come into the store. And, of course, no real good way to track that traffic that came into the physical store after seeing their website
One of the comical things about this post, to me, is the fact that corporateraiter.com exhibits all of these ‘don’t do’s’. However, this is because I’m not in business yet. Right now, my site is merely a way for me to share information with friends who need a nudge in the right direction with their own web properties. Rest assured, when I start pushing prospects to my site, I will have mechanisms in place to capture those leads, and systems in place to monitor my site’s effciency at doing so.
Please keep this post in mind if you are looking for a way to boost your own bottom line! Tuning up your website’s ability to convert with almost always pay better than paying for more traffic.